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Do Clubs have to carry out a DBS on people working with young people? How can my club get registered on the online DBS system? How do I send my certificate to England Hockey? How will I know if England Hockey need to see my DBS certificate? Must clubs/associations do DBS checks on people working with young people? What is involved in the DBS process? Why do I have to apply online? Will I be notified when my DBS disclosure has been approved? What happens while my disclosed information is being assessed? What is ‘Duty To Refer’? Can I refuse to do a DBS check? What is the process if my role in my club/association requires a DBS check? Who requires a DBS check within hockey? Who will see the information on my DBS certificate? Are DBS checks ‘portable’ within hockey? How can I get a DBS check? What is the definition of a volunteer? Who do I contact for further information? Do England Hockey accept DBS checks completed through other organisations? What is the cost of a DBS check in hockey? What is the Single Disclosure Scheme? What is the Disclosure and Barring Service? When will I get my certificate back from England Hockey? How can I get a DBS check?

Who are Access Sport? My club wants to offer adult hockey Flyerz - what should we do? What is adult Flyerz Hockey? How can I find my nearest Flyerz Club? My club wants to offer Flyerz - what should we do? Who are Access Sport? What is Flyerz Hockey?

Are refreshments provided? Do I need to be a hockey player to become a Hockey Maker? Do we get travel and accommodation reimbursed? I am interested in becoming a Team Lead. How do I do this? I cannot access my Hockey Maker account. Can you help? I’m new to volunteering, which role would be best for me? I've volunteered at non-England Hockey events, is this experience valuable? Are accessible roles available? Is there a minimum or maximum age for Hockey Makers? What communication channels do you use with Hockey Makers? Do I get a choice about what role I do? Do we get parking at venues? How much training and support can I expect? Can I share volunteering opportunities at my club with Hockey Makers? Do you provide references for volunteers? How do I become a Hockey Maker? How much time is expected from me for each event? I’m not receiving the monthly Hockey Maker newsletter. Can you help? What opportunities are currently available? Which events are supported by Hockey Makers? Is kit provided?

At what level will clubs appoint if the Area cannot fulfil the appointment? Can team sheets be used to report performance at all levels? How will local delivery groups work with the Area Appointment Lead? Who decides the levels where neutral appointments are required? Will I still be able to get a hockey DBS from the new committee? As a member will I be able to take appointments from the new committee? Can Level 1 Assessments be undertaken by clubs or by local “clusters”? When will we know the league structure and regulations? Does our club need to provide umpires into a neutral pool for next season? What does the change mean for Umpires / Umpire Coaches / Umpire Assessors? When will this all happen? Will the Umpire Development Pathway be reviewed to “fit” the new structure? Will we need new kit and when? As a level 1 umpire can I get “neutral” opportunities? As a neutral official what panel will I be assigned to? I umpire at a neutral pool level, will my club receive an umpire in return? I am registered with an Area, can I undertake appointments for another Area Who will appoint me to matches and see my reports? I am a member of NPUA/TAP, do I have to become a member of an Area as well? What do the changes mean for my annual fees and my insurance cover? Who would look after supplies of radios / clothing in this process? Will the expansion of the National League give opportunities to progress? If I want to be involved in helping the Area, how do I go about doing this? What happens if people umpire levels that don't need accreditation?

Can children with disabilities and/or special needs take part? Does my child need to wear shin pads and a gum shield for Hockey Heroes? Is the equipment safe? My child is left-handed, do they need a specific stick? What is Hockey Heroes? What age does my child have to be to take part in Hockey Heroes? What can my child and I expect at a Hockey Heroes session? How can I find out which clubs are running Hockey Heroes sessions? No sessions near where you live?

Can England Hockey Pathway details be used for the GMS? Has EH spoken to the ICO for advice? How many emails will be sent from GMS? Or is it purely for registration? How will the sign-up work / how to monitor the system for the season? Do we have to allocate players to a team from the start of the season? Will a player register for a particular team or does the club do that? Will every individual club member/participant need to register separately? Does the personal information ask for next of kin and medical issues? How are juniors managed? I’m sure you are considering GDPR issues? What is the assumption for minimum age for player registration? Why do individuals have to register why can't the club bulk download? Will the system pick up when players turn 13 during the adult league system What about people without internet / computer access? What about players who don't want to enter all the information needed? What online help / guidance will there be? When can players register in GMS? Will clubs request their own access? Will the essential player data be part of the Registration process? Can you confirm kit colour and hospitality etc? Is a participant's email a key data item in the registration process? Will GMS replace the other logins under EH - Club Spark, EH Affiliation? Can multiple siblings use the same parents email address? Does sign up apply to juniors and down to which age? Should Club Admin be able to create a team? Regarding GDPR, where will the data be stored? UK only? Why was gender a mandatory field and requiring a binary choice? Will everyone have access to all regional competition? Will one log in work for all of my roles? Will the Competition structure parameters and fixtures have been loaded?

Can I choose to join or officiate in another Area? Can I downgrade my membership? Do I have to be a member of the EHO AND the Area Officiating Committee? If I’m not a member of the EHO, am I covered by Insurance? Will we still get Coaches and Assessors appointed to matches? I was a member of a County HUA, what level of game will I be appointed to? Will I be assigned automatically to an Area? Will I still be appointed in the same way / receive the same communication? Will my life membership and/or Vice presidency be recognised in any way? Do I have to register on GMS twice, once as a player, once as an umpire? I am a member of the NPUA, do I need to become a member of the EHO? Will there be a standard expense rates / remuneration across the country? Can I upgrade my membership at any time? How can I progress? How does the Member Subscription package and processes work? I live in Wales, do I need to become a member of the EHO? Which category of membership do I need for TAP appointments? When is my annual subscription due? Do I have to be insured by the EHO to umpire? Who is responsible for the development of EHO Members? Will I claim my expenses and be paid in the same way? My club has EH Club Insurance. Do I need to have insurance to officiate? Why is it more expensive than some County HUAs membership? Will any new insurance cover be “like for like”? Will my fees go up each year to belong to the new EHO?

Can I contact someone about my order? Can I get any discount for bulk orders? Do you deliver overseas? Can I return an item? My goods are damaged who do I contact? There is an error in my order who do I contact? What are the delivery charges on the shop? We don’t pay VAT, can this be removed from the England Hockey shop charges? Can I get an invoice and pay via BACs in the England Hockey shop?

Can I put an England Hockey DBS certificate onto the DBS Update Service? Can I use the DBS Update Service to port my DBS between hockey clubs? What does it cost to be on the DBS Update Service? What is the DBS Update Service? Why do all status checks need to be completed through England Hockey? Can I upload a certificate completed years ago onto the DBS Update Service? Can my club/association Welfare Officer/DBS Verifier do my status check? Do England Hockey accept certificates signed up to the DBS update service? How do I sign up to the DBS Update Service? How are the DBS Update Service and England Hockey portability different? I want to join the DBS Update Service but I haven't got my DBS Certificate Can I change the DBS certificate that I use on the DBS Update Service? Can I join the DBS Update Service directly from First Advantage? Can I see who has performed a status check on me? What is a status check? Will I be informed if the information on my DBS Certificate is changed? Will my status check be viewable on EH's DBS System (First Advantage)? How does England Hockey use the DBS Update Service? How often does a status check need to be completed? What is the process for using the DBS Update Service with England Hockey? What if I refuse the use of my certificate on the DBS Update Service?

Can I upgrade from the Sessional Course to the Coach Course? I am missing some of the pre-requisites, can I still attend a workshop? I am an experienced coach, what can I access? I have forgotten my username and password for Hockey Hub. Is the Sessional Coach course the same as old Level 2 Coaching in Hockey? The reset password option on Hockey Hub does not seem to work What is the Advanced Coaches Programme (ACP) and how do I get a space? Where can I access my certificate of attendance for an event? How do I do my Level 1 in Coaching Hockey? I can’t make all the dates can I still book onto a session? What is the difference between the Coach Course and the Sessional Course? How do I sign up to the FIH Level 3? How to I get my Level 3 in hockey coaching? Are there any discounts for bulk bookings on coaching courses? Can a club request to host its own course? Bookings for a coaching event have closed, can I still book on? I am missing some of the pre-requisites, can I still attend a course? My child is not the minimum age for doing a workshop, what can they access? What are the pre-requisites for the Coach Course or the Sessional Course? My child is not the minimum age for doing a course, what can they access?

Can my club or school book me on a course? Booking a Place on an Umpiring Course/Event How can I develop my umpiring? How do I book a place on an umpiring course / workshop? Do I get a Certificate of Attendance? Where can I find information about umpiring within the “pool”? Where can I find out more about umpiring opportunities? Can I go on a Level 1 umpiring course if I do not meet the minimum age? How do I become an Umpire? How do I go about doing the next "level" qualification? How can I start undertaking higher level appointments? What types of game could I umpire?

Do England Hockey have Commercial Partners? How do we become a Commercial Partner with England Hockey?

Do I need personal insurance as a coach? How can I take out Coach Membership and gain insurance for coaching? How do I get insurance as a coach? What coach development opportunities can I access?

Do I need special equipment to deliver hockey? What is Quicksticks? We do not have an AstroTurf pitch, will we be able to play hockey? What is Hockey Heroes? Can you recommend specific hockey primary schools? What programmes are suitable for primary schools? Is there training available to primary school teachers? How do I access Primary School lesson resources?

Do I need to renew my Time to Listen training? Do I tell England Hockey if I do a multisport Time to Listen workshop? How can I book onto a Time to Listen workshop? What is a Time to Listen workshop? Where can I find where Time to Listen workshops are being held? How do an England Hockey and a multisport Time to Listen workshop differ? I can no longer attend my Time to Listen workshop. Can I get a refund? My Time to Listen workshop has been cancelled. Can I get a refund? What resources will I receive at an England Hockey Time to Listen workshop? Who needs to attend a Time to Listen workshop? Do I need to bring anything to a Time to Listen workshop? How much does it cost to attend a Time to Listen workshop? Must I complete Safeguarding Training before I attend a Time to Listen workshop?

Does England Hockey have a policy on whether a club should have a defibrillator? Should every coach and umpire have a First Aid qualification? What is the Club, Talent Centres or academy role in relation to First Aid? Do we need to have medical consent forms? What do we do with them?

How are the Area Officiating Committees / any Local Delivery Groups funded? How will people be elected to the Area Officiating Committees What structure would the Area Officiating Committee have? Under what governance will the Area Officiating Committees operate? Who controls the spend of funds at an Area level? Who has oversight of the monies kept by EHO? How does NPUA and TAP fit into this framework? What are the objectives of the Area Officiating Committee / what do they do

How do I become an Umpire Developer? How do I go about supporting Umpires within my club? How do I become an Umpire Assessor? How do I get my Level 2 in Umpiring? What tools are available for me to develop Umpires within my club? How do I start on the Umpire Developer Pathway? Organising An Umpire Assessment Where do I find the Level 1 Umpiring Assessment Forms

How do we go about setting up a Walking Hockey section?

I am subject to a Misconduct Complaint, what is the process? How do I report a Red Card? How does the discipline system work at England Hockey? I have been found to have committed a disrepute offence, can I appeal? I have been issued a Red Card, what will happen to me? Is there guidance about how clubs can hold internal disciplinary hearing? Does England Hockey have a Code of Conduct? What should I do if the Code of Ethics & Behaviour has been breached? How do I refer a Misconduct Complaint? I received a Red Card and am now suspended, can I still play hockey? What do I do if I want to complain about someone’s behaviour in hockey? What is the discipline process in hockey? Can I appeal a Red Card?

I would like to speak to someone about the Talent Strategy, who should I contact? How are the selection processes going to evolve and improve? Selecting on ‘future potential’, what does that really mean? Why was the new Talent System Developed? How will the new system increase diversity in junior talent development?

If I was a member, would I get a vote in the way that EHO is administered? How will the management team and decision making of EHO be decided? What is the EHO? If I do become a member, how would I join my local Area Officiating Committee? Who would have to join the EHO?

Is there a Young Leader award? What opportunities are there for volunteers? Where can I find out about further opportunities to volunteer?

Is Back to Hockey just for Women? How do we go about setting up a Vitality Back to Hockey section?

My child's been asked to play in clashing activities, what takes priority? What is the Centralised Calendar? Where are the fixtures and results for England Hockey competitions located? Can we play or train on dates allocated as Priority for other activity? Where can I find the current Centralised Calendar?

My club wants to offer Walking Hockey - what should we do? What support is there for clubs wanting to offer Walking Hockey? How can I find my nearest Walking Hockey session? What is Walking Hockey?

What is the Talent Centre accreditation? There is concern that the strategy may create super-clubs and lead to the migration of players to Talent Centre clubs & Talent Academies hosted by clubs. What guidance is in place to educate parents? How does the Expression of Interest process work for Talent Centres? The Talent System structure shows Junior County (Sub-Area) Hockey and Talent Centres all at Talent Foundations level. What are the relationships between these and how do these link to Talent Academies What consideration has been given to the impact of the strategy on participation, smaller clubs or clubs that are not Talent Centre accredited? What is a Talent Centre?

The Reset Password option on Hockey Hub does not seem to work. Bookings for an umpiring event have closed, can I still book on? Can I change the email I use for my Hockey Hub account? Finding your Umpire Number. I have forgotten my username and password for Hockey Hub. Where can I buy any kit or equipment to allow me to umpire?

We want to start a new club, what should we do?

What age group are Development Centres for? What is a Development Centre? What is the cost of a Development Centre?

What are the differences between a sand-based pitch and a 3G? Are 3G surfaces suitable for hockey? Can other sports be played on a hockey pitch? What are the dimensions for an 11 a-side hockey pitch? What colour can a hockey field be? Are the dashed lines outside the circle lines still required? Can I put other line marking on a hockey pitch? Is it no longer possible to build a water-based pitch? What is the best orientation for a hockey pitch? Will high level hockey continue to use a water-based pitch? The owners of the pitch are turning it into a 3G surface, what can we do? What are the recommended sport lighting levels for hockey? What height should the perimeter fencing be on a hockey pitch? Will it be possible to use water-based pitches after 2024? Can England Hockey support with funding for a pitch? How do I access funding for a new pitch or refurbishment? What is a Community Use Agreement?

What are the recommended ratios for coaching players? Are gum shields, shinpads & face-masks mandatory for Under 18s (or others)? What advice does England Hockey offer on Health and Safety within the game?

What did the consultation and engagement process find? Why is hockey considered a gender affected sport? What does this mean for differences in sex development (DSD) players? What is the scientific research for Hockey? Why does this policy only apply to those aged 12 and over? How does the policy impact a junior player who is Transgender? How will you address transphobic behaviour? What are the opportunities to play mixed hockey? What is the FIH’s policy? When will EH review this policy again? Who has been involved in the policy review? Does this policy apply to those 11 or under? How does this policy relate to talent/performance/national team selection? How is a mixed hockey team made up? When does the new policy/rules come into effect? Can trans and non-binary people compete in hockey? Is England Hockey committed to wider trans inclusion across the sport? What happens if someone breaks the policy? Why is a transgender woman not allowed to play in the Female category

What is a guest player? How many guest players can we register to represent our team? Can we postpone our match? What if it needs to be abandoned? How are the England Hockey Champs administered and managed? What are the qualifying age brackets for the Masters and Juniors Champs? Who appoints umpires and what level of qualification do they have to be? Can we rearrange our match to a different date? Do we have to start our matches between 11am and 2.30pm? Can a player play for more than one team from the same club Tiered Champs? Can girls play in boys’ teams or boys play in girls’ teams? What national competitions are available for my club side to enter?

What policy should I be following now? Are you reviewing your policy? Does England Hockey have a transgender policy? I have more questions, who shall I contact? When will the new policy be available? My child is in a team with a transgender player, is that allowed? What about changing facilities for transgender members?

What should we do if we think the policy is being misused? What do we do if we feel we are playing against a player who is not eligible? Our club has coaches, umpires and other volunteers who are trans. Does the policy apply to them?

When do we need to renew ClubMark? Where do we update ClubMark information? What is ClubMark?

Where can I email a Purchase Order Number? Who can I contact for a receipt of my payment for my business records? Who can I contact for England Hockey bank details? Who do I send a Purchase Ledger invoice to? How can I get a copy of my remittance advice? Where should I send a statement of England Hockey's account? Who can I contact for a copy of a sales ledger invoice? Who can I contact for a query to a competition entry invoice? Who should I inform of a change of bank details? How do I find out the status of an outstanding invoice? Where can I email a remittance advice? Who do I contact for a refund of a course booked online?

Where do I see my appointments? If I am eligible, how can I claim my expenses? How do I enter my Technical Official two-step training availability? How do I submit my post-match or tournament reports?

Where would I find the Rules of Hockey?  Can I get a hard copy of the rules anywhere?  Where can I find the forms for Red Cards, Matchday Misconduct Offences (MMO) or Disrepute offences? Where are the rules for shorter forms of the game (e.g In2Hockey)?

Where would I find the Rules of Indoor Hockey? Can I get a hard copy of the rules anywhere? What to do if you think the Regulations have been breached in a match Where can I find the forms for Red Cards, Matchday Misconduct Offences (MMO) or Disrepute offences? What to do if you have issued a Red Card as an Umpire

Who can take part in the DiSE programme? What is the Diploma in Sporting Excellence (DiSE) programme for hockey?

Who needs to be Disclosure and Barring Service (DBS) checked? Do we need to have parental consent forms and what should they contain? What training should I do if I am working with children in hockey? What do I do if I have concerns for a child’s welfare?

Will there be catering onsite?  I have a Blue Badge – how do I access parking?  Is Lee Valley Hockey and Tennis Centre easy to get to? Where can we find Group Parking? Can I bring in food and drink? Is parking available on site at Lee Valley? 

How do I get into a Performance Centre programme? What happens at Performance Centres? What is the purpose of Performance Centres?

How are EH going to increase the number of courses in line with the demand? What will happen if clubs/individuals don't attend courses or cancel short notice? Is there a limit to how many coaches or umpires we can send on courses during the year? What happens if a non club members signs up to a course? Can they attend?

How do we update our Member listing in GMS? How will the number of members in a club be calculated? How will the process of paying for our membership change? - club perspective

What is the England Hockey policy on the wearing of face masks? Do I have to wear a mouthguard and shin pads to play hockey? Should coaches, clubs, Talent Centres and academies be providing face masks for penalty corners? What is the England Hockey policy on jewellery?

How do I become a Technical Official? Do I get any initial training if I decide to become a Technical Official? What support is there for me as a Technical Official? Can I get involved without joining the National Competitions? Do I need any specialised kit to support me being a Technical Official? What does a Technical Official do? What opportunities do I have to progress as a Technical Official?

Can a player play for different Junior and Adult clubs? Can a player play for two clubs in different leagues? Postponement, Rearrangement Or Abandonment. Re. a player transfer/reg. The other team hasn't got the acceptance email? What is the deadline for a registration/transfer before the weekend’s game? Re. a transfer/reg. The player hasn't received the approval email?

Can Hockey Heroes be delivered in schools? What is Hockey Heroes? How can our club get involved with delivering Hockey Heroes?

Can I still play hockey at University?

Do England Hockey advertise or promote Coaching Camps?

Are dogs allowed on-site? Is parking available on site at Nottingham HC?  Can I Bring Food and Drink?

How do I cancel my coaching membership direct debit? What does it cost to become a coach member? How can I check my Coach membership date or access my Insurance certificate Where can I take out coach membership? Do I need to take out coaching insurance? My booking appears to not be showing the member price - what should I do? What are the benefits of coach membership?

How do I sign up to Junior County Hockey on the Player Pathway System? What is the Player Pathway System? Why is my security answer not recognised? How do I update my contact details? Why are my login details not working? How do I re-set a lost or forgotten password?

What is the purpose of the Talent Academy? How does the TA age profile work in accordance with the age profile for EAG?

How do I advertise roles at our club via the England Hockey website?

What format of the game should be delivered in Secondary Schools? Can you recommend specific hockey secondary schools? How do I access Secondary School lesson resources? Is there training available for secondary school teachers?

What is the best way to contact someone at England Hockey? What are the contact details for the England Hockey offices?

What is the Elite Development Programme (EDP)? How can I take part in the Elite Development Programme?

What training should our volunteers do? How can we check what value is left on any voucher we are using? Can the club book/pay for places for its volunteers to complete training?

What if I want cover for injuries not included within the current policy or would be wanting a greater pay out than the current England Hockey policy provides? What is the purpose of the England Hockey Personal Accident Cover? Am I insured if I am seriously injured playing hockey? Is our Club or Association insured if the coach is not qualified? Is every injury I sustain during hockey matches covered under the Personal Accident policy?

Can England Hockey provide any funding for any of our activity? How can we get regular updates from England Hockey? How do we get support from England Hockey?

Can I play hockey if I am pregnant?

Can we run a session with an unqualified coach? What are the coaches’ and organisation’s responsibility with regards to safety? What is the England Hockey guidance for coaching my own child(ren)? What is the umpire’s responsibility with regards to safety?

Does this mean you are changing the men's game to Open?

How are age groups set in Player Pathway squads? What are the different routes into the England Age Group Programme? What happens in the England Age Group programme?

How can I find a hockey club?

How do I find out about In2Hockey competitions my Club/School can enter?

How do I find out about indoor competitions my club can enter?

Should all injuries be recorded? If so, how should they be recorded and how should the information be stored? Does England Hockey have a policy on concussion?

What happens to the current HUAs and the way they operate for the next year What will happen to existing County / Regional HUAs? What will happen to money currently within County HUAs? When does the governance for County HUAs end and the Area’s start? With the way Areas are set up what prevents them doing their own thing? What are the plans with existing HUAs at both Region and County Level? Who is accountable for “driving” Officiating forward? Who is responsible for the creation of the National Officiating Strategy? Who is responsible for communicating with who?

What is Back to Hockey? How can I find my nearest Back to Hockey session? My club wants to offer Back to Hockey - what should we do? What support is there for clubs wanting to offer Vitality Back to Hockey?

What should I do if someone reports abuse or poor practice to me? Who do I contact to report abuse or poor practice inside/outside of hockey?

What should I do if someone makes a report of discriminatory language/behaviour at a match? Does the policy apply to Welsh and Scottish clubs who play in our leagues?

What support is available to understand this policy? How can trans and non-binary participants continue to play? Can I still train in a mixed environment / play friendly matches? When will additional guidance for inclusion of trans players and non-binary players be published? Will you change your policy in light of new scientific research?

Where can I find details of Hockey Clubs locally for my child? My child is left-handed, do they need a specific stick? What size hockey stick should I buy for my child?

Who are the most successful women's club of all time?

At what age can someone play adult league hockey? Is club hockey just about playing competitively in leagues?

Can I use a drone to shoot footage during a game? What are the rules for flying drones?

What happens on GMS if games are Abandoned, Walkovers or Cancelled?

What is HockeyFest?

What should we be looking for when recruiting a coach? We need help finding a coach, can England Hockey provide a list of coaches?

Who are the most successful men's club of all time?

Are there any national rewards or recognition for volunteers?

Can I get work experience with some of the international coaches? How do I get a job with England Hockey?

How do clubs update their 'Find a Club' entry?

How do I apply for a visa for an overseas player? What is an NOC document and how do I apply for one?

How do we access Safeguarding training for our members? What support is there available for recruiting volunteers?

I am in a different school year to my age. Can I play with my cohort?

What does the umpire/match official do if a team refuses to play?

What is meant by small sided hockey?

What support is there for developing the club experience within our club?

What age can I start playing Masters hockey?

What formats of hockey can juniors play in clubs?

What formats of hockey can juniors play in clubs?

What is meant by Ways to Play?

What is small sided hockey?